Every second, tens of thousands of customer questions and experiences get tweeted, posted and shared. These experiences spread virally and impact your brand. Take your customer service to the next level. Make your call center social. Empower your customers with self-service capabilities. Assist your customers in the social media channels where they live. Open and close cases in seconds. And transform your customer service network into a Social Enterprise. Increase loyalty, decrease costs. Deliver answers anywhere. Let questions and comments from social media channels become part of your case queue. Route them through a single hub, and monitor and prioritize conversations by sentiment and influence. Then use insights from their online profiles to deliver better answers faster.
Service Cloud features
Social Contact Center
Work smarter. All of your cases in one unified agent experience. Your agents will know more, work faster, and work smarter. Across all channels. All the time.
Online, 24/7. With your customers posting, commenting, and validating, crowd-sourcing the best solutions will be faster. And the cost of a happy customer goes down.
Streamline process management. Manage any support process. From call scripting and returns, to quotes and resolutions.
Dashboards and Reports
Complete customer insight. No complicated setup, just the customer service metrics that are important to you. In real time.
Service Cloud feedback
"You have to be totally connected with everyone who touches your brand."Read more →Angela Ahrendts, CEO - Burberry
"Everyone wants a voice. We make sure they’re heard."Read more →Cormac Hodgkinson, Director, Sales and Service - Vodafone
"Chatter lets us collaborate with our customers to make sure patient needs are met."Read more →Jonathan Green, Vice President of IT - DenMat